Delivery & Returns
Fast, reliable shipping worldwide, with duties covered for all US orders — no surprise fees on delivery. If anything isn't quite right when your parcel arrives, we're here to make it right.
Delivery
Orders are typically dispatched within 1–2 working days. Same-day dispatch on orders placed before 1pm (Monday to Friday).
United Kingdom
- Standard Tracked (2–3 working days): £2.80
- Free UK delivery on orders over £65
- Free UK Express (1–2 working days) on orders over £95
United States — DDP (Duties & Taxes Included)
- Tracked shipping (4–9 working days): £6
- Free US shipping on orders over £95
- Free UPS Express (2–4 working days) on orders over £200
All duties and import taxes are included — no additional charges on delivery.
Europe
- Tracked shipping (4–9 working days): £6
- Free shipping on orders over £95
- UPS Express (2–4 working days): £19
- Free UPS Express on orders over £200
Rest of World
- Tracked shipping (7–12 working days): £6
- Free shipping on orders over £95
- Free UPS Express on orders over £200
Important Information
- Delivery timeframes are estimates and may vary due to customs or carrier delays.
- Tracking may pause while parcels are in transit or awaiting customs clearance — this is normal.
- Certain items may have longer processing times, so please check the individual product page before ordering.
Returns & Exchanges
We hope you love your jewellery — but if something isn't quite right, we're here to help.
Returns
To start a return:
- Contact us within 14 days of delivery via live chat or at hello@rainbowrocks.co.uk, including your order number and a brief reason for the return.
- Return the item within 14 days of receiving our approval.
Items must be:
- Unworn and in their original condition
- Returned with all original packaging (including boxes and inserts)
Exchanges
Worried about ordering the wrong size? We offer easy, free exchanges to make sure it's just right.
Whether it's a different size, style, or gemstone, we're happy to help. Simply get in touch and we'll send instructions on how to return your piece — once we receive it, we'll send your replacement out straight away.
Non-returnable Items
For hygiene, custom-work, and made-to-order reasons, we're unable to accept returns on:
- Personalised pieces
- Solid gold rings which are custom made
- Earrings, unless faulty
Return Shipping
- Buyers are responsible for return postage costs.
- We recommend using a tracked service.
- Please retain proof of postage.
Refunds
Once your return is received and approved, refunds are processed within 48 hours to your original payment method. Please allow a few additional working days for your bank to show the refund in your account.
Faulty or Damaged Items
If your piece arrives damaged or develops a fault, please contact us within 48 hours of delivery via live chat or at hello@rainbowrocks.co.uk with a photo of the issue and your order number. We'll sort it out at no cost to you — covered by our 365-day guarantee on manufacturing faults.
Any questions? Start a live chat with us on the website or check out our Frequently Asked Questions (FAQ page)
